Track Your Parcel

Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery locations of your ... (read more)

  2. Are APC Direct able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We do have a list of items that we cannot carry at all (prohibited items) and a further list of i... (read more)

  4. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however, we would ask for your help to ensure we can keep ou... (read more)

  5. Why does the website say my parcel is too large for standard services?

    All our services have maximum weights/dimensions.  For this reason the quick quote will only... (read more)

  6. How do I calculate my parcel's volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions. The... (read more)

  7. What are the size restrictions of the APC Direct services?

    The size restrictions of the service are listed during the booking process, under the service des... (read more)

  8. I do not know the weight and dimensions of my parcel. What should I enter?

    On UK to UK deliveries weights and dimensions are not critical provided that your parcel is no lo... (read more)

  9. Which payment methods can I use with APC Direct?

    At checkout APC Direct will offer a number of ways in which you can pay.You can use major credit ... (read more)

  10. Why doesn’t the order process accept my postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)

  11. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with APC Direct.If you do ... (read more)