Track Your Parcel

Customer Help Centre

What can we help you with?

General Enquiry

  1. Can I send to a P O Box Address?

    Because most of our services have to be signed for on receipt, we unfortunately cannot send to P ... (read more)

  2. I haven’t heard of APC Direct. How can I find out more?

    APC Overnight was originally formed in 1994 by a group of very experienced delivery companies, co... (read more)

  3. I am sending a parcel to eBay. What tracking should I expect to see?

    DE55 2GF is the postcode for the eBay hub in the UK. The parcel will be sent to this address... (read more)

  4. Are APC Direct able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  5. What do you mean by volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)

  6. What is APC Direct and how does it differ to

    APC Direct is a pay as you go courier service which is perfect for individuals or small businesse... (read more)

  7. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with APC Direct.If you do ... (read more)